FAQ

1. What are your shipping options and delivery times?

We ship from our warehouse in the United States to all 50 states.

  • Express Shipping: 3–6 business days – $20
  • Free Shipping: 7–14 business days – $0
  • Free Standard Shipping: 7–14 business days – $0
  • Standard Shipping: 7–14 business days – $10

Orders are typically processed and shipped within 1–2 business days.

2. Do you offer free shipping?

Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.

3. How long will it take to receive my order?

Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.

4. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.

5. What types of toothbrushes do you sell?

We offer a wide range including:

  • Soft bristle manual toothbrushes
  • Electric toothbrushes
  • Kids’ toothbrushes
  • Sensitive teeth & gum toothbrushes
  • Charcoal-infused and whitening brushes

6. Are your toothbrushes gentle on gums?

Yes. Most of our brushes use ultra-soft or soft bristles specifically designed to clean effectively while being gentle on gums and enamel.

7. How often should I replace my toothbrush?

Dentists recommend replacing your toothbrush every 3 months or sooner if the bristles become frayed. Our premium brushes are built to maintain bristle quality longer.

8. Are your toothbrushes suitable for children?

Yes. We offer specially designed kids’ toothbrushes with smaller heads, soft bristles, and fun colors or characters to make brushing enjoyable for children.

9. Do your electric toothbrushes come with replacement heads?

Many of our electric toothbrush sets include replacement heads. Additional heads are also available separately in our store.

10. Are the toothbrushes BPA-free?

Yes. All Brushlisse toothbrushes are made with BPA-free, food-grade, and non-toxic materials.

11. How do I clean and store my toothbrush?

Rinse thoroughly after each use and store upright to air dry. Avoid covering the bristles while wet to prevent bacteria growth.

12. Do you ship internationally?

Currently, we only ship within the United States.

13. How can I track my order?

You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.

14. What if my order arrives damaged or incorrect?

Please contact us within 48 hours with clear photos. We will quickly resolve the issue with a replacement or refund.

15. Can I cancel my order?

Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.